L & K Removals

1. Introduction

L&K Removals ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

Personal Information:

• Name, email address, and telephone numbers
• Contact information such as email addresses and telephone numbers
• Current and destination addresses (postcode, preferences and interests)
• Demographic information such as postcode, preferences and interests
• Payment information (financial information such as credit/debit card numbers)
• Move date and property details

Technical Information (automatically collected):

• IP address (automatically collected)
• Browser type and device information
• A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)
• Pages visited and time spent on our website

3. How We Use Your Information

We use your personal information to:

• Provide removal and storage services
• Process payments and send invoices
• Communicate about your booking
• Send quotes and follow-up information
• Improve our services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract Performance: To fulfill our removal services contract with you
• Legitimate Interests: To improve our services and send relevant communications
• Consent: For marketing communications (you can opt-out anytime)
• Legal Obligation: To comply with tax and accounting requirements

5. Data Sharing

We do not sell your personal data. We may share your information with the following groups:

• Payment processors: For secure payment handling
• Insurance providers: If a claim is made
• Our employees, agents and/or professional advisors: To contact clients and offer our services
• Relevant authorities: To facilitate the detection of crime or the collection of taxes or duties
• Third party lead providers: We receive data from REMOVAL INDEX and COMPARE MY MOVE
• Social media: We receive data from publicly available sources

6. Data Retention

We retain your personal data for 7 years after your move completion to comply with accounting and legal requirements. Marketing data is retained until you opt-out.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent for marketing

8. Cookies

We use essential cookies to operate our website and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

9. Security

We will use technical and organisational measures to safeguard your Data, including:

• Access to your account is controlled by a password and a user name that is unique to you
• We store your Data on secure servers
• Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar in your browser when we use this technology)
• We are certified to PCI DSS standards to help manage your data securely

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately.

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or a prominent notice on our website.

11. Third-Party Links

This privacy policy applies only to the actions of L & K REMOVALS LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

12. Contact Us

For any privacy-related questions, to exercise your rights under GDPR, or to make a complaint, contact us at: